Refund & Cancellation Policy

This policy covers paid SendPilot plans. It applies alongside our Terms of Service.

How billing works

SendPilot plans are billed per period, in advance — either one month or one year — in Indian Rupees (INR). Payments are processed by Cashfree Payments. We never see or store your card details.

Plans do not auto-renew. There is no standing mandate on your card or bank account, and nothing is charged automatically. When a period ends, your workspace returns to the Free plan until you choose to pay again. Because of this there is no subscription to cancel — simply not paying again ends the arrangement.

Prices are shown in INR and are inclusive of GST where applicable. Our GSTIN is 09AARCM9607P1ZD, and a tax invoice is issued for every payment.

Cancellation

You can stop using a paid plan at any time. Since nothing renews automatically, no action is required to prevent a future charge.

If you cancel or stop paying, your plan continues until the end of the period you have already paid for. You keep full access until then rather than losing the remainder of what you bought.

Refunds

You can request a full refund within 7 days of payment, for any reason. Contact us within that window and we will refund the payment in full.

After 7 days, payments are non-refundable, but your plan runs to the end of its paid period as described above.

Approved refunds are returned to the original payment method through Cashfree. Cashfree typically settles refunds within 5–7 business days, though the exact timing depends on your bank or card issuer.

If you were charged in error — for example, billed twice for the same period — tell us and we will refund it regardless of the 7-day window.

What happens to your data

Ending a paid plan does not delete anything. Your contacts, campaigns, sequences and sending history remain in your workspace. Free plan limits apply from that point, so you may not be able to add new senders or contacts beyond those limits until you upgrade again, but nothing already in the account is removed.

If you want your data deleted, ask us and we will delete it — see our Privacy Policy.

Requesting a refund

Email legal@elitemedia360.com from the address on your account, or message us on WhatsApp (+91 99990 94248) with the email address on your account and the approximate date of payment. We aim to respond within two business days.

Who you are contracting with

SendPilot is operated by MNARS Marketing Agency Private Limited, F-110, Sector 36, Greater Noida, Uttar Pradesh, India.